KNOW BEFORE YOU GO

Because ample time is reserved for each guest, La Bella Spa requires a 2 business day notice of cancellation/modification of any reservation to avoid cancellation fees or penalties to gift certificates. For spa packages, a 3 business day notice is required and spa gatherings reservations require an advanced notice of five business days. Many reservations will require a credit card in advance, to secure the reservation. No shows will automatically be charged 50% of the total value of services scheduled.

Be sure to present gift cards, certificates and/or vouchers upon arrival as they are required at check in, in order to redeem.

Please arrive at least 15 minutes prior to your spa reservation time to enjoy your treatment. Delayed arrivals may result in modification of services in order to honor the next scheduled reservation.

Guests who “walk-in” may be accommodated based on schedule availability as advanced reservations are recommended.

Please note, any cancellations/modifications must be made during spa hours as voice mails are not permitted.

It is our policy that all cell phones be switched to vibrate or completely powered down. Cell phone use may be conducted in lobby area if absolutely necessary, as cell phone use in corridors, lounges and treatment areas are strictly prohibited.

To ensure the safety and hygiene of our guests, please wear bottom undergarments during all body treatments. For services featuring water therapy, we recommend bringing an additional set of undergarments or a 2 piece bathing suit for women and swimming trunks for men.

For body exfoliating treatments, we recommend not shaving at least 24 hours prior to your treatment.

Like other service industries, gratuities are greatly appreciated by your therapists. An industry standard of 15-20% gratuity may be applied during check out per your request.

If you have a gender preference for any of your service providers, please inform Guest Service upon scheduling. Otherwise, your treatments will be assigned to first available therapist.

As a courtesy to other guests, please maintain a “spa voice” while at the spa and especially within spa lounge areas and corridors.

Our quest for excellence is an organic process as we strive to continually improve the spa experience for our valued guests. Should you have any questions, concerns or feedback with regard to your spa or salon experience, we would like to know immediately. Please inform our Guest Service Team before departure. Comment cards are also available for your convenience. Should the rare occasion arise that requires modification to hair color, nail polish application, and/or hair removal services, please contact Guest Service within 48 hours of initial service in order for us to assess the situation and accommodate you promptly. Requests made after this period will result in a full service charge.

For your safety and protection, please thoroughly inform Guest Service as well as your service providers of any and all health conditions that may be contraindicated for services desired. These may include conditions exacerbated by heat, energy based treatments, water therapies, special equipment, skin allergies, sensitivity due to medications, physical impairment, etc. La Bella Spa and its affiliates are not responsible for any and all adverse reactions, accidents and/or miscommunication that may be incurred.

For guests requiring assistance to move about the spa as well as for treatment preparations, we kindly ask that a family member, friend or health care professional accompany guest to help them on/off treatment beds, chairs and throughout corridors in order for us to provide services requested.

Expecting mothers may experience several treatments during pregnancy including pedicures, most skin care. Massage may be experienced only after the first trimester accompanied by written notification by their physician. Therapies involving heat, energy based treatments and certain water based treatments are strictly prohibited during the pregnancy.

Guests with heart conditions, high blood pressure, pregnancy varicose veins and other conditions adverse to raised temperatures, we advise to avoid using saunas, steam treatments and water/whirlpool therapies.

Guests experiencing waxing treatments or skin care procedures must inform their therapists of any medications including Accutane or any form of retinol product.

Be sure to drink plenty of water before and after spa treatments to maintain hydration levels.

The La Bella Spa Lifestyle Boutique showcases the very best personal care products, accessories and gifts.  It is our responsibility to educate guests on the features and benefits of the products we showcase as recommendations are commonly given by our consultants to help extend the beauty and wellness benefits beyond the spa visit. For our visiting guests, we offer a mail order service to send you your favorite products.