Position Description:

SPA ESTHETICIAN

Division/Department:

Skin Care Departmen

Reporting Relationship:

Dept. Leader/Spa Manager & Director

Professional Objectives:

To deliver the spa treatments according to protocols and rituals guaranteeing the guest the ultimate spa experience. Also, Estheticians must portray a professional self-image and perfect treatments/products technical knowledge and skills. Invest in self education by becoming a multi-tasking skin care specialist.

Position Activities and Responsibilities:

• Performs all facial treatments recommended by analyst
• Ability to perform all facial treatments offered on the spa menu according to protocols and rituals
• Interacts cooperatively with other spa team members to provide a seamless guest experience
• Presents warm, gracious and professional persona towards guests and co-workers
• Adheres to a high professional image standard such as dress, grooming, language, and lifestyle
• Practices the highest standard of sanitation, neatness, and visual presentation
• Actively builds repeat clientele
• Attends and participates in all general and team meetings
• Assists with laundry and spa cleaning, even if an assistant is available
• Maintains treatment room inventory and other organizational tasks
• Attends all in-house training and commits to outside continuing education
• Participates in all aspects of marketing/special events planning and execution
• When asked, evaluates potential new team members for various positions
• Assists new team members
• Completes daily check list of cleaning obligations and abides by all county, state and local laws and regulations regarding sanitation, cleanliness, and safety.
• Adheres to work schedule and has good work ethics
• Is a team player and assists others whenever asked
• Maintains a positive and professional attitude
• Sets and achieves goals and targets

Desired Qualifications:

• Valid esthetic license
• Highly desirable special skills of facial protocols and knowledge of aromatherapy
• Guest service oriented with the ability to deliver the ultimate spa experience
• Experienced with facials including the use of esthetic equipment such as: galvanic, light therapy etc.
• Ability to follow protocols and directions

Behavioral Characteristics:

• Guest service oriented
• Enjoys team environment and interaction with co-workers
• Excellent communications skills
• Flexible and cooperative
• Good organizational skills and follow-through
• Able to multi-task and improvise on the spur of the moment
• High energy, able to work in a fast paced environment
• Good with time management, prompt, completes treatments within assigned time
• Good sense of humor
• Self-motivated and positive
• Able to work well under pressure
• Seeks out knowledge and enjoys learning/strives for professional growth

Performance Expectations:

• Monthly target and goal achievements +/_ ______
• Average service volume per guest: _________
• Average service upgrades per guest: _________
• Average home care volume per guest: _________
• Guest retention rate: _________
• Referral generation rate: _________
• Attendance _________
• Guest satisfaction rating _________
• Knowledge and skills _________
• Attitude _________
• Image _________

Other expectations are outlined in the performance review.

POSITION DESCRIPTION

Guest Service Coordinator

Division/Department:

Guest Service Representative

Reporting Relationship:

Spa Manager, Director, Owner

Professional Objective:

To perform all position responsibilities according to the spa program manual. Greet and welcome spa guests and assure an excellent first and lasting impression. Oversee and maintain the spa boutique and assure beautiful presentation and profitability. Communicate with Reservationists and coordinates work activities and guest flow within the spa.

Job Activities and Responsibilities:

• Maintain the reception area as indicated in the spa manual
• Greets and checks guests in and out
• Assists with stocking and maintaining the spa boutique
• Assists with inventory management and other organizational tasks
• Displays masterful knowledge of spa services
• Accurately enters point of sale data and quickly checks guests out
• Familiar with spa boutique inventory
• Promotes spa services and gift cards/certificates, advises on gift selection, maintains accurate gift sales data
• Provides gracious spa tours to visitors
• Maintains a beautiful physical environment within the reception area
• Facilitates effective workflow for technical staff
• Attends and participates in all general and team meetings
• Maintains a polished and professional image
• Assists other support team members when asked
• Able to perform the reservationist’s position when necessary
• Attends all in house training and commits to outside continuing education
• Participates in all aspects of marketing/special events planning and execution
• Mentors/trains new team members to help them grow
• Ability to communicate with guests

Desired Qualifications:

• Experience in front line guest service (hospitality and retail highly desired)
• High school diploma or equivalent
• Basic computer skills and aptitude for mastering the spa software
• Good selling abilities
• Flexible schedule
• Professional image with gracious, warm, and genuine personality
• Skin care knowledge and understanding of the spa menu
• Good organizational skills and follow through
• Able to multi-task and improvise on the spur of the moment
• Bilingual

Behavioral Characteristics

• Strong guestservice orientation
• Cheerful, upbeat personality
• Enjoys team environment and interaction with co-workers
• Excellent communication skills
• Flexible and cooperative
• High personal standards, good self esteem
• High energy, able to work in fast paced environment
• Good sense of time management
• Good sense of humor
• Self-motivated
• Seeks out knowledge and enjoys learning/strives for professional growth

Additional Information:

Physical environment/working conditions: Spa
Equipment/machinery used: phone, fax machine, computer, copy machine, inventory tracking equipment, credit card machines

Performance Measures & Expectations:

• Guest check-in process
• Guest check-out
• Call management
• Correctly and flawlessly implements the spa program
• Professional team communication
• Strong contribution to the team/spa
• Elegant image and appearance s
• Maintaining boutique and managing inventory
• Achieve spa boutique sales targets
• Achieve spa service volume target
• Achieve spa gift card sales target
• Achieve spa upgrades and VPG target
• Know menu and product knowledge

Other expectations are outlined in the performance review.

POSITION DESCRIPTION:

NAILS, HAIR, WAXING Specialist

Division/Department:

Salon

Reporting Relationship:

Sr. Leader and Spa Director

Professional Objectives:

To perform all salon services according to the spa program. Salon professionals must be skilled at hair styling and cutting, manicures, pedicures, and waxing services. Salon services must be delivered with the same perfection as spa services exceeding guest expectations.

Position Activities and Responsibilities:

• Performs manicures, pedicures, waxing, cutting, and styling hair according to the spa manual
• Knows how to perform all salon treatments and knows products
• Practices all treatment protocols and rituals
• Interacts cooperatively with other spa team members to provide a seamless guest experience
• Presents a warm, gracious and professional persona towards guests and co-workers
• Adheres to high professional image standard such as: dress, grooming, language, and lifestyle
• Practices the highest standard of sanitation, neatness, and visual presentations
• Actively builds repeat clientele
• Attends and participates in all general and team meetings
• Assists the spa team whenever asked
• Tracks salon inventory
• Maintains an organized station
• Attends all in house training and commits to outside continuing education
• Participates in all aspects of marketing/special events planning and execution
• Makes effective use of sampling program as well as tracking results of those samples
• When asked, evaluates potential new team members for various positions
• Assists new team members and help them grow
• Completes daily check list of cleaning obligations and abides by all county, state, and local laws and regulations regarding sanitation, cleanliness, and safety.
• Adheres to work schedule and has good work ethics
• Maintain a positive and professional attitude
• Sets and achieves goals and targets
• Equipment/machinery utilization: Hot towel cabinet, pedicure thrones, small nail implements, sanitation equipment, hair tools, dryer, curling iron, strengtheners, etc.

Desired Qualifications:

• Valid Cosmetologist license
• Special skills: natural nail care, spa pedicure, nail repair, hair, education, or training in reflexology InSPAration+Management Page+2
• Experience with all salon services
• Excellent communication skills
• Bilingual

Behavioral Characteristics:

• Strong guest service focus
• Enjoys team environment and interaction with co-workers
• Excellent communications skills
• Flexible and cooperative
• Good organization skills and follow-through
• Able to multi task and improvise on the spur of the moment
• High energy, able to work in fast paced environment
• Good sense of time; prompt, runs on time
• Good sense of humor
• Self-motivated
• Able to work well under pressure
• Seeks out knowledge and enjoys learning/strives for professional growth

Performance Expectations:

• Achieves personal targets and goals _________
• Average service volume per guest: _________
• Average service upgrades per guest: _________
• Average home care volume per guest: _________
• Guest retention rate: _________
• Referral generation rate: _________
• Additional

Other expectations are outlined in the performance review.

POSITION DESCRIPTION

NAILS, HAIR, WAXING Specialist

Division/Department:

Salon

Reporting Relationship:

Sr. Leader and Spa Director

Professional Objectives:

To perform all salon services according to the spa program. Salon professionals must be skilled at hair styling and cutting, manicures, pedicures, and waxing services. Salon services must be delivered with the same perfection as spa services exceeding guest expectations.

Position Activities and Responsibilities:

• Performs manicures, pedicures, waxing, cutting, and styling hair according to the spa manual
• Knows how to perform all salon treatments and knows products
• Practices all treatment protocols and rituals
• Interacts cooperatively with other spa team members to provide a seamless guest experience
• Presents a warm, gracious and professional persona towards guests and co-workers
• Adheres to high professional image standard such as: dress, grooming, language, and lifestyle
• Practices the highest standard of sanitation, neatness, and visual presentations
• Actively builds repeat clientele
• Attends and participates in all general and team meetings
• Assists the spa team whenever asked
• Tracks salon inventory
• Maintains an organized station
• Attends all in house training and commits to outside continuing education
• Participates in all aspects of marketing/special events planning and execution
• Makes effective use of sampling program as well as tracking results of those samples
• When asked, evaluates potential new team members for various positions
• Assists new team members and help them grow
• Completes daily check list of cleaning obligations and abides by all county, state, and local laws and regulations regarding sanitation, cleanliness, and safety.
• Adheres to work schedule and has good work ethics
• Maintain a positive and professional attitude
• Sets and achieves goals and targets
• Equipment/machinery utilization: Hot towel cabinet, pedicure thrones, small nail
• implements, sanitation equipment, hair tools, dryer, curling iron, strengtheners, etc.

Desired Qualifications:

• Valid Cosmetologist license
• Special skills: natural nail care, spa pedicure, nail repair, hair, education, or training in reflexology InSPAration+Management Page+2
• Experience with all salon services
• Excellent communication skills
• Bilingual

Behavioral Characteristics:

• Strong guest service focus
• Enjoys team environment and interaction with co-workers
• Excellent communications skills
• Flexible and cooperative
• Good organization skills and follow-through
• Able to multi task and improvise on the spur of the moment
• High energy, able to work in fast paced environment
• Good sense of time; prompt, runs on time
• Good sense of humor
• Self-motivated
• Able to work well under pressure
• Seeks out knowledge and enjoys learning/strives for professional growth

Performance Expectations:

• Achieves personal targets and goals _________
• Average service volume per guest: _________
• Average service upgrades per guest: _________
• Average home care volume per guest: _________
• Guest retention rate: _________
• Referral generation rate: _________
• Additional

Other expectations are outlined in the performance review.

POSITION DESCRIPTION

NAILS, HAIR, WAXING Specialist

Division/Department:

Salon

Reporting Relationship:

Sr. Leader and Spa Director

Professional Objectives:

To perform all salon services according to the spa program. Salon professionals must be skilled at hair styling and cutting, manicures, pedicures, and waxing services. Salon services must be delivered with the same perfection as spa services exceeding guest expectations.

Position Activities and Responsibilities:

• Performs manicures, pedicures, waxing, cutting, and styling hair according to the spa manual
• Knows how to perform all salon treatments and knows products
• Practices all treatment protocols and rituals
• Interacts cooperatively with other spa team members to provide a seamless guest experience
• Presents a warm, gracious and professional persona towards guests and co-workers
• Adheres to high professional image standard such as: dress, grooming, language, and lifestyle
• Practices the highest standard of sanitation, neatness, and visual presentations
• Actively builds repeat clientele
• Attends and participates in all general and team meetings
• Assists the spa team whenever asked
• Tracks salon inventory
• Maintains an organized station
• Attends all in house training and commits to outside continuing education
• Participates in all aspects of marketing/special events planning and execution
• Makes effective use of sampling program as well as tracking results of those samples
• When asked, evaluates potential new team members for various positions
• Assists new team members and help them grow
• Completes daily check list of cleaning obligations and abides by all county, state, and local laws and regulations regarding sanitation, cleanliness, and safety.
• Adheres to work schedule and has good work ethics
• Maintain a positive and professional attitude
• Sets and achieves goals and targets
• Equipment/machinery utilization: Hot towel cabinet, pedicure thrones, small nail
• implements, sanitation equipment, hair tools, dryer, curling iron, strengtheners, etc.

Desired Qualifications:

• Valid Cosmetologist license
• Special skills: natural nail care, spa pedicure, nail repair, hair, education, or training in reflexology InSPAration+Management Page+2
• Experience with all salon services
• Excellent communication skills
• Bilingual

Behavioral Characteristics:

• Strong guest service focus
• Enjoys team environment and interaction with co-workers
• Excellent communications skills
• Flexible and cooperative
• Good organization skills and follow-through
• Able to multi task and improvise on the spur of the moment
• High energy, able to work in fast paced environment
• Good sense of time; prompt, runs on time
• Good sense of humor
• Self-motivated
• Able to work well under pressure
• Seeks out knowledge and enjoys learning/strives for professional growth

Performance Expectations:

• Achieves personal targets and goals _________
• Average service volume per guest: _________
• Average service upgrades per guest: _________
• Average home care volume per guest: _________
• Guest retention rate: _________
• Referral generation rate: _________
• Additional

Other expectations are outlined in the performance review

POSITION DESCRIPTION:

SPA ESTHETICIAN

Division/Department:

Skin Care Department

Reporting Relationship:

Dept. Leader/Spa Manager & Director

Professional Objectives:

To deliver the spa treatments according to protocols and rituals guaranteeing the guest the ultimate spa experience. Also, Estheticians must portray a professional self-image and perfect treatments/products technical knowledge and skills. Invest in self education by becoming a multi-tasking skin care specialist.

Position Activities and Responsibilities:

• Performs all facial treatments recommended by analyst
• Ability to perform all facial treatments offered on the spa menu according to protocols and rituals
• Interacts cooperatively with other spa team members to provide a seamless guest experience
• Presents warm, gracious and professional persona towards guests and co-workers
• Adheres to a high professional image standard such as dress, grooming, language, and lifestyle
• Practices the highest standard of sanitation, neatness, and visual presentation
• Actively builds repeat clientele
• Attends and participates in all general and team meetings
• Assists with laundry and spa cleaning, even if an assistant is available
• Maintains treatment room inventory and other organizational tasks
• Attends all in-house training and commits to outside continuing education
• Participates in all aspects of marketing/special events planning and execution
• When asked, evaluates potential new team members for various positions
• Assists new team members
• Completes daily check list of cleaning obligations and abides by all county, state and local laws and regulations regarding sanitation, cleanliness, and safety.
• Adheres to work schedule and has good work ethics
• Is a team player and assists others whenever asked
• Maintains a positive and professional attitude
• Sets and achieves goals and targets

Desired Qualifications:

• Valid esthetic license
• Highly desirable special skills of facial protocols and knowledge of aromatherapy
• Guest service oriented with the ability to deliver the ultimate spa experience
• Experienced with facials including the use of esthetic equipment such as: galvanic, light therapy etc.
• Ability to follow protocols and directions

Behavioral Characteristics:

• Guest service oriented
• Enjoys team environment and interaction with co-workers
• Excellent communications skills
• Flexible and cooperative
• Good organizational skills and follow-through
• Able to multi-task and improvise on the spur of the moment
• High energy, able to work in a fast paced environment
• Good with time management, prompt, completes treatments within assigned time
• Good sense of humor
• Self-motivated and positive
• Able to work well under pressure
• Seeks out knowledge and enjoys learning/strives for professional growth

Performance Expectations:

• Monthly target and goal achievements +/_ ______
• Average service volume per guest: _________
• Average service upgrades per guest: _________
• Average home care volume per guest: _________
• Guest retention rate: _________
• Referral generation rate: _________
• Attendance _________
• Guest satisfaction rating _________
• Knowledge and skills _________
• Attitude _________
• Image _________

Other expectations are outlined in the performance review.

POSITION DESCRIPTION:

SPA Body & Massage THERAPIST

Division/Department:

Massage and/or Body Department

Reporting Relationship:

Depart. Leader, Spa Manager & Director

Professional Objectives:

To deliver the spa treatments according to protocols and rituals guaranteeing the guest the ultimate spa experience. Also, therapist must portray a professional self-image and perfect treatments/products technical knowledge and skills. Invest in self education by becoming a multi-tasking body therapist.

Position Activities and Responsibilities:

• To perform all treatments according to spa protocols and rituals
• Performs body treatments and massage therapy recommended by analyst
• Skilled on all body treatments offered on the spa menu
• Interacts cooperatively with other spa team members to provide a seamless guest experience
• Presents warm, gracious, and professional persona towards guests and co-workers
• Adheres to a high professional image standard such as: dress, grooming, language, and lifestyle
• Practices the highest standard of sanitation, neatness, and visual presentation
• Actively builds repeat clientele
• Attends and participates in all general and team meetings
• Assists with laundry and spa cleaning
• Maintains treatment room cleanliness
• Attends all in-house training and commits to outside continuing education
• Participates in all aspects of marketing/special events planning and execution
• When asked, evaluates potential new team members for various positions
• Mentors/trains new team members to help them grow
• Completes daily check list of cleaning obligations and abides by all county, state, and local laws and regulations regarding sanitation, cleanliness, and safety.
• Adheres to work schedule and has good work ethics
• Team player and assists others whenever asked
• Maintains a positive and professional attitude
• Sets and achieves goals and targets

Desired Qualifications:

• Valid massage license
• Highly desirable special skills: deep tissue, pregnancy massage, Shiatsu, Sports, and Ayurvedic massage, hot/cold stones, knowledge of aromatherapy
• Guest service oriented with ability to deliver the ultimate spa experience
• Experienced with body treatments including the use of Hydrotherapy and Vichy Shower equipment
• Ability to follow protocols and directions• Welcomes training and educational opportunities
• Bilingual
• Experienced therapist

Behavioral Characteristics:

• Guest service oriented
• Enjoys team environment and interaction with co-workers
• Excellent communications skills
• Flexible and cooperative
• Good organizational skills and follow-through
• Able to multi-task and improvise on the spur of the moment
• High energy, able to work in a fast paced environment
• Good with time management, prompt, completes treatments within assigned time
• Good sense of humor
• Self-motivated and positive
• Able to work well under pressure
• Seeks out knowledge and enjoys learning/strives for professional growth

Performance Expectations:

• Monthly target and goal achievements +/ ______
• Average service volume per guest: _________
• Average service upgrades per guest: _________
• Average home care volume per guest: _________
• Guest retention rate: _________
• Referral generation rate: _________
• Attendance _________
• Guest satisfaction rating _________
• Knowledge and skills _________
• Attitude _________
• Image _________

Other expectations are outlined in the performance review.